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County Directory

Helpdesk

Helpdesk

We are here to offer you the best training experience during your scouting career and we have a dedicated team available to help you deliver the best possible experience for the Scouts in your care, whatever their age... and that includes you too!

It is important that you become a "Suffolk Member" by registering on this website which you do by "creating an account".  This is so you can get access to the full range of material on offer.. handy Training Calendars, Application Forms, Training Team Contacts, and all the latest Training News. Future plans include new features such as on-line course booking and payment and to do that successfully, we need to ensure we have the right people. and registering helps us to do that.

Once you are registered, the "User Menu" has all the Training links available to you.

Registering is a straightforward process; click in the "My Account" box in the left hand menu and the "Request an Account" link.  You will receive an e-mail confirmation in due course with all the details to log-in.

Need a Training Course ? ...  book it on-line!

 The Calendar displays any that are coming up in the next 2-3 weeks in the "What's Going On" in the left hand column.


Click the Training manager logo (above) and login with your Suffolk Scouts user details. If you don't yet have an account - use the links in the "My Account" box in the left hand menu to request a new one or reminders of username/password.
If you get an Error Message that mentions "too many redirects.." please use a new 'Private" or "Incognito" browser window/tab to access the training manager page and fill in the required details. If this doesn't solve the issue, raise a Helpdesk ticket.

NOTE: As from Jan-2016, you will need to complete your "Training Profile" or else you will not be able to book any course.  This is to ensure the right people know you are attending the course and also for administration requirements.  Once the profle is completed, you may choose the courses. The profile contains your group, district, the role you attend the modules as and any dietary needs.

Choose your course by clicking on 'Courses' at the top, or use the 'New Booking' dropdown on the homepage.  

You may find that handy guide will get you on the way more easily.


TRAINING ISSUES? - If you have a query or problem regarding a course that you may be booked on, or one that you want to go on, you can contact the Training Administrator from here - County Training Administrator (Steve Thorn)

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LATEST TRAINING NEWS

The TRAINING PROFILE must be completed before you can choose any courses - please read the pages carefully when you access the pages!

The next Training Academy will be Saturday and Sunday 14 & 15 October 2017. 
BOOKING IS NOW 
OPEN.
LOG ON TO TRAINING MANAGER and BOOK YOUR PLACE ASAP.

Also please note that if you book Module 18 (Practical Skills) you are required to bring a "skill" or activity to demonstrate to others.  This is an integral part of the training course and without it you will be unable to participate in this module. Further details will be given in the course joining instructions sent out approximately 7 days before the event. 

We shall be utilising the Raven & Wendy Huts for some modules but you will have to register your arrival at the main Training Building please allow sufficient time to walk between locations.

Basic First Aid - Module 10: 

Available to anyone wishing to complete this module for the first time or as a renewal. Renewals should, preferably, be completed before the current certificate expires to ensure continuous cover.

Please note that no fee is payable except if you book and then fail to turn up without advising before the day.

For other First Aid training around the Districts please contact your Local Training Manager.  Please note that all these courses start at 9am and finish at 4.30pm.


ON-GOING SAFETY TRAINING:  This needs to be current at the time of your Appointment Review - click the link here to start and remember to print the certificate upon completion. This will be required by your Line Manager at your Review meeting.   Click here

SAFEGUARDING: The on-line training is an alternative to a face-to-face course and is required to be up to date at the time of your Appointment Review. Click here to view the introduction and start the training. Print off the certificate on completion for your records.